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Service Writer / Boat Rental Coordinator
(Please download, complete, SAVE to your computer, and email to tforger@claytonmarina.com
You may also print off the application and return it during business hours, Monday-Friday 8am-4:30pm.
Clayton Marina Sales & Service, Inc. is seeking a detail-oriented and customer-focused Service Writer / Boat Rental Coordinator to support our service department. This role serves as a key link between customers, technicians, and manufacturers by handling service writing and warranty administration. The ideal candidate is organized, detail oriented, communicates clearly, and thrives in a fast-paced dealership environment.
REQUIREMENTS
Service Writing & Customer Communication
• Greet customers and assist with service intake for marine units
• Answer incoming calls and reply to emails
• Create, write, and manage service repair orders accurately and efficiently
• Clearly document customer concerns, service requests, and technician findings
• Provide customers with service updates, timelines, and approvals
• Explain warranty coverage (if available), service recommendations, and repair costs in a professional manner
• Close out repair orders and assist with billing and customer follow-up
Warranty Administration
• Verify warranty eligibility and coverage prior to repairs
• Prepare, submit, and track manufacturer warranty claims
• Communicate with manufacturers regarding claim status, approvals, or denials
• Ensure compliance with manufacturer warranty policies and procedures
• Maintain accurate warranty documentation and records
Parts Coordination
• Work with Parts Manager to order, receive, and track parts required for service repairs
Administrative Support
• Maintain organized service files and digital records
• Assist service management with reporting, invoicing, and documentation
• Support overall service department workflow and efficiency
Boat Rental Coordination
• Maintain a reservation book for all boat rentals
• Answer/return boat reservation inquires
• Book reservations
• Assist renters with filling out waivers and paperwork
Qualifications
• High school diploma or equivalent required; post-secondary education or technical training preferred
• Minimum 1–2 years of experience in a service writing, customer service, or administrative role preferred
• Strong verbal and written communication skills
• Excellent organizational and time management abilities
• Proficiency in service management software, database systems, and Microsoft Office Suite
• Basic mechanical or technical knowledge is a plus
• Ability to work independently and as part of a team in a fast-paced environment
Additional Details
• Seasonal Position: April – October
• Work Schedule: Monday – Saturday
• Pay Based Upon Experience
• All applications will be treated in strict confidence
• Apply in person Mon-Friday 8am-4:30pm | Email resume/application: tforger@claytonmarina.com
• Interviews/Hiring will take place mid-March
